Cancellation and refund

- If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

- At this time, our company is following strict health and hygiene guidelines to ensure safety for our customers as well as our employees.

- Please contact us if you have received a damaged or defective item within 3 days of order delivery. Kindly keep the tags intact.

- Return only accepted In case of damaged product, refund can be claimed. The procedure to claim refund is as follows :

– please ensure that you shoot an unboxing video of the package and send it to us within 12 hours of receiving the shipment. Also, make sure that the video is authentic and not staged in any way. Videos with any unusual cuts and edits will not be entertained. 

- Used or washed items are not eligible for returns/exchanges.

- All shipping charges are non-refundable.

- Exchanges can only be processed once for each item purchased.

During online promotional events on our website -

- A flat discount is applicable on the product cost of selected products only, that are listed on the sale page on our website, when live.

- The promotional pricing is valid only till stocks lasts.

- The products on sale are not eligible for any returns/exchanges/refunds.

- Products purchased on full price cannot be exchanged after being discounted or during a period they are put on discount. These products are not eligible for discounted prices after purchase.

- No other promotions/coupon codes can be applied on discounted/sale items.

- There is no discount on shipping charges for discounted products.

- In case of any conflict, the Sale terms & conditions stated here will apply.

- Discounts are subject to change without prior intimation. No claims due to this will be entertained.

- You can write to us at muddnme@gmail.com to address your concern regarding your order.

Cancellation Policy -

- We don't accept cancellation of orders placed on our website.
- You can write to us at muddnme@gmail.com to address your concern regarding your order.