Privacy Policy

Here's a fully detailed and legally compliant Privacy Policy and Cookie Policy for MuddnMe Enterprises LLP. This draft complies with major privacy standards such as the GDPR (EU), CCPA (California), and India's IT Rules, 2021. Let me know if you'd like a shorter version for your website or to generate a separate Terms & Conditions page.

Privacy Policy
Effective Date: April 23, 2025
Last Updated: April 23, 2025
MuddnMe Enterprises LLP ("MuddnMe", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us.

1. Who We Are
MuddnMe Enterprises LLP is a luxury Indian fashion and home furnishings brand, committed to ethical practices and sustainability. This Privacy Policy applies to all users of our website: www.muddnme.com, mobile applications, and other online services.

2. Information We Collect
We collect the following types of information:

a. Personal Information You Provide
• Name, email address, phone number
• Billing/shipping address
• Payment information (processed securely via third-party providers like Razorpay/Stripe)
• Account login details
• Communications (e.g., queries, feedback, WhatsApp/chat messages)

b. Automatically Collected Data
• IP address
• Browser type and version
• Operating system
• Referral URLs
• Device identifiers
• Pages visited and interaction data (scrolls, clicks, time spent)

c. Cookies and Tracking Technologies
See our detailed Cookie Policy below.

d. Third-party Sources
We may receive data from:
• Analytics providers (e.g., Google Analytics)
• Ad networks (Meta, Google Ads)
• Social media platforms (e.g., Instagram/Facebook with your consent)

3. How We Use Your Information
We use your data to:
• Fulfill your orders and process payments
• Provide customer support
• Communicate marketing offers (only with your consent)
• Improve our website, UX/UI, and product recommendations
• Prevent fraud and comply with legal obligations
• Analyze website traffic and customer trends

4. Legal Bases for Processing
We process your personal data based on:
• Consent (e.g., newsletter opt-in)
• Contractual necessity (e.g., processing orders)
• Legitimate interests (e.g., fraud detection, analytics)
• Legal obligations (e.g., tax and accounting requirements)

5. How We Share Your Information
We do not sell your personal data. We may share it with:
• Service Providers: payment gateways, logistics, hosting, analytics, CRM platforms
• Business Partners: marketing and advertising agencies (only with opt-in)
• Legal Authorities: if required to comply with applicable law

6. Data Retention
We retain your data as long as necessary for the purposes stated above or as required by law. You can request deletion of your account/data at any time.

7. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you have the right to:
• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Data portability
• File a complaint with a supervisory authority
To exercise these rights, email us at support@muddnme.com.

8. Security Measures
We use secure servers, encryption (SSL), access control, and anonymization to safeguard your data. However, no method of transmission over the Internet is 100% secure.

9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.

10. International Transfers
Your data may be stored and processed outside your country (e.g., on servers in the U.S. or EU), and we ensure such transfers comply with applicable data protection laws (e.g., SCCs for EU users).

11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date.

12. Contact Us
For questions, complaints, or requests, contact:
MuddnMe Enterprises LLP
Email: support@muddnme.com
Address: [Insert business address here]

Cookie Policy
This Cookie Policy explains what cookies are and how MuddnMe uses them on www.muddnme.com.

1. What Are Cookies?
Cookies are small text files stored on your device by websites to help track activity and preferences.

2. Types of Cookies We Use

a. Strictly Necessary Cookies
• Enable website functionality like cart, checkout, login.
• Cannot be disabled via cookie preferences.

b. Performance Cookies
• Collect anonymous usage data to improve site performance.
• Examples: Google Analytics, Hotjar.

c. Functional Cookies
• Store your preferences (e.g., language, currency).
• Improve user experience.

d. Targeting/Advertising Cookies
• Used by third-party ad platforms (Meta, Google Ads) to show relevant ads.
• Track browsing behavior across websites.

3. Third-Party Cookies
We use third-party cookies for:
• Analytics (Google Analytics, Meta Pixel)
• Retargeting (Google Ads, Meta Ads)
• Personalization and marketing automation (e.g., Klaviyo, Mailchimp)
These providers may set their own cookies and collect your data as per their privacy policies.

4. Your Cookie Choices
When you first visit our website, you’ll be prompted to accept or reject cookies. You can:
• Customize preferences via the cookie consent banner
• Clear cookies via browser settings
• Opt out of targeted advertising via NAI or Google Ads Settings

5. Cookie Duration
Cookies may be:
• Session-based: Deleted when you close the browser.
• Persistent: Remain until expiry or deletion (usually 30 days to 2 years).

6. Updates
We may update this Cookie Policy as needed. Please check regularly for changes.

Let me know if you'd like this formatted into a downloadable PDF, added to your website footer, or tailored to include the exact tools/platforms you're using (like Klaviyo, Razorpay, etc.).